Let’s start with a good old-fashioned nozzle check. For my seasoned readers, I am sure you are already running a nozzle check everyday before you begin production, right? RIGHT? What is a nozzle check? The nozzle check will print out patterns using all nozzles (CMYKW) to show the current health of the print head and if it is in need of any attention or is ready to begin production. Incomplete nozzle checks can identify where an issue may lie in the form of clogs, which will result in poor quality prints. ALSO, one of the first things our technicians will ask for when providing most assistance will be this nozzle check - so run one! Before you call tech support, have a current nozzle check ready to go so we can properly assess the situation. We mentioned nozzle checks print patterns using all colors - what if the nozzle check IS incomplete?

Head cleanings can usually be run in three different strengths; exact language may differ, but think of them as light, medium, and heavy cleanings. We will always advise running multiple light cleanings before running a medium or heavy cleaning. For some clogs, a medium or heavy cleaning will likely resolve the issue in a single run, but it will be much more efficient to run your machine by performing multiple LIGHT cleanings instead. This will preserve more ink + cleaning solution in the long run, which will keep your profit margins higher. What I am trying to say is, by simply performing nozzle checks and head cleanings, many issues with your machine can be resolved without ever picking up the phone or filling out a support ticket. Plus, with these steps, you can be back up and printing in no time. However, if you are looking to speak with a technician, for most efficient service, click Here. Have that current nozzle check printed and on stand-by! And hey, maybe run some head cleanings if you see the check is bad, and the problem might just get solved right there. Until next time. XOXO