How come my prints are coming out small?

-In the software select file and change units from cm to Inches. The software is defaulted to cm.

The paper is jammed, what should I do?

 -The third button on the right with the paper/trash can icon will release the jam.

If I am going out of town for a few weeks without using the machine, what should I do?

-We would first ask to contact us directly and we would walk you through flushing the machine for storage and proper cleaning.

Will I void my warranty if I don't use All American Print Supply Co ink or film and powders?

-Yes, we have tested many products to work with the Prestige A3+ Printer and not all powders and films work the same. For warranty purposes you should only be using All American Print Supply Co supplies and ink.

What is the largest that I can print?

 -The prestige can print A3 plus which is max 13x19 inches.

Why does my machine make noises randomly?

-The Prestige has white ink circulation built in. The noise you are hearing is the white ink being stirred.

Is it okay to leave my printer on daily?

-No. We recommend turning off the printer daily to allow the pump to rest and function at its best. To turn off the Prestige printer, press the power button off from the front, wait 5 seconds, and then turn it off from the back.

Does the prestige come with software?

-The prestige comes with CADlink Digital Factory software. 

How do I access the CADlink Digital Factory software?

-Upon purchase of a Prestige A3+ Printer, you should receive an email with a link to the software setup, along with an activation code to input to activate the software. Customers who had previously purchased the Prestige A3+ Printer with the AcroRip software will be receiving an email with a link to the new CADlink software, along with a free activation code to activate the software.